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Posted By RCI,
Tuesday, May 3, 2022
Updated: Tuesday, October 11, 2022
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 Shopping today is all about experience. People can buy what you sell in any number of places, so a visit to your retail store has to entice them to make a purchase once they arrive. This requires constant reinvention, so shoppers are thrilled each time they visit. In the next five weeks, retail strategists and instructors at RCI’s Merchandising Boot Camp, Rich Kizer and Georganne Bender, of KIZER & BENDER, share five important areas of your retail space that can either set your business up for sales success or failure. Upon entering, shoppers make a value judgement about your store in 10 seconds or less. In those 10 seconds they are unconsciously determining whether it’s a good place to be. What does your store say to shoppers in the first 10 seconds? Is the sales floor interesting? Do your displays invite shoppers to touch the product? Stand inside your front door and take an objective look. Like the saying goes, you never get a second chance to make a first impression. By taking a few seconds to observe your store from the lens of a new shopper, you just might identify quick fixes to make your space more inviting to shoppers. Although this week’s tip is intended for a physical store, it could also be applied to your website. In today’s retail environment, it’s important you put just as much effort into your website. Stay tuned for more retail therapy next week, when we’ll address the decompression zone. For more information about KIZER & BENDER, contact them at info@kizerandbender.com or 630-513-8020. Crave more?Click here to subscribe and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Follow us on Facebook for even more sweet inspiration. Not a member? Click here to learn how RCI can help you build your sweet business.
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Marketing
Merchandising
Retail
sales
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Posted By RCI,
Wednesday, January 26, 2022
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For over 100 years, retail candy makers and their suppliers have counted on Retail Confectioners International (RCI) to help them grow their sweet businesses. This week we’re highlighting RCI’s Four-Year Merchandising + Promotions Calendar as a resource to help with your planning through 2025. Use this resource as a quick guide for social media scheduling, as well as retail store merchandising and marketing promotions. You may even use it as a reference when ordering ingredients and supplies, approving staff time-off requests around the holidays and for scheduling routine maintenance. Although this valuable resource is normally exclusive to RCI members, were making it a free downloadable to all our blog followers. Click here to download 4-Year Merchandising + Promotions Calendar for free. RCI members can find other resources like this by logging on to the RCI member site and accessing the Templates and Tools within the Business Tool Kit. The Annual Buying Calendar is another member resource, which suggests the best times of the year to order particular items to maximize production and profit throughout the year. Happy planning candy makers! If you’re not a member of RCI, but are interested in learning more about the benefits of membership click here to request more information and get added to our email list. Crave more?Click here to subscribe and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Follow us on Facebook for even more sweet inspiration. Not a member? Click here to learn how RCI can help you build your sweet business.
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Planning
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Posted By RCI,
Wednesday, January 26, 2022
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Looking for something fun and different? Cake pops have been popular for years, but what about upping the ante with unique and decadent truffle pops? RCI partner, Birnn Chocolates of Vermont, shares an idea for an easy, grab-and-go option for your storefront or a custom favor perfect for events. Keep reading for 5 easy steps to transform your truffles into truffle pops! 5 Easy Steps to Create Truffle Pops - Choose your truffle
- Choose your stick (candy apple or rock candy sticks are both great options)
- Warm ice pick with heat gun, stick pick gently into top or bottom of truffle, move in small circles, remove and wipe clean.
- Heat your stick, slightly, and insert into truffle.
- Let sit for 2-5 minutes before using the stick to pick up.
Congratulations! You’ve just completed your first Truffle Pop! Finish by wrapping with cellophane and ribbon of choice. We’d love to see your truffle pops! Please tag @retailconfectioners and @birnntruffles. Crave more?Click here to subscribe and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Follow us on Facebook for even more sweet inspiration. Not a member? Click here to learn how RCI can help you build your sweet business.
Tags:
Easy
Merchandising
Party Favors
Truffles
Tutorial
Wedding Favors
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Posted By RCI,
Tuesday, May 11, 2021
Updated: Friday, August 20, 2021
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Want packaging that will help you rule the retail scene?! Keep reading for 3 fresh tips from CEO of Pearl Resourcing
, Emily Page, to help your brand capture consumer attention and gain more sales.
Define Your Brand and Stick to it
Higher margins and customer loyalty is about defining your business as different and valuable among the competition through your product and the visual cues in stores and on packaging that help a customer identify you.
It’s important to utilize a brand guide, so every year and season your packaging stays within the visual guidelines. A brand guide will also make your brand recognizable over time and build brand equity. Don’t design in a vacuum on a computer without considering the existing line-up, and don’t design a single product alone. If you do, you may not realize its compromise on your brand image or store aesthetic.
Brand value comes when customers recognize your brand quickly through visuals, so you must be consistent to increase your value. Consistent color pallets in a store are soothing and attractive to the eye, yet contrast attracts attention. It’s a delicate art form, best advised on by a talented brand director to set the tone. Ask your art director to create a brand guide for all packaging design and store merchandising to follow. Then your whole team will be clear how to keep consistent in their independent projects.
Design with In-Store Merchandising in Mind When selecting packaging, consider how it will all display in store before you buy. People buy gifts for themselves or others to feel special—packaging adds to their “special” experience. Take customers on a journey by curating the in-store display with themed colors and shapes. When consumers are in your store, contrasting colors grab more attention than you realize, so even contrasting colors must be in harmony within a similar color family.
Take the time before you embark on a new design and consider what is working in your store. What items sell out? What do your employees say your customers are always asking for? Design with customer requests in mind. Pick complimentary and contrasting colors to use across your entire product line to create consistency. Display products to create visual variety, with a focus on unique shapes or colors, for giftable items to result in higher perceived value and acceptable price.
Drive Customers Back to Your Online Community
You want every first-time buyer to not only love your product, but also buy from you again. Make it easy for them to find you by including your website and exact social media handles on your packaging (
don’t just use the social media icons, this creates opportunities for spelling errors). Focus on a maximum of two or three social media platforms for customers to engage with you. They can learn more on your website.
Recapturing existing customers is always less expensive than acquiring new ones. Offer a coupon code to first-time buyers to encourage return online orders, allow them to familiarize themselves with your products and memorize their favorites. One sale can easily turn into two with very little investment.
Be sure to curate your e-commerce and social media experiences, so the brand story continues to impact their minds and hearts. You don’t need to post a lot, but it should be professional. The easiest and least expensive way to curate great content is to re-post fan content on social media. Encourage high-quality photo sharing by giving a discount code or free product to fans with the best photos. Or send free samples to influencers with an already clear fan following in your region, in exchange for a set number of high-quality photos you can use to get the best both diversity and social proof.
Understanding the unique elements of the retail shopping experience will help you make better branding decisions when ordering or designing packaging for your products.
By utilizing these tips, you can make a difference in how consumers view and engage with your products, allowing you to achieve even better sales.
Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.
Follow us on Facebook for even more sweet inspiration.
Not a member? Click here to learn how RCI can help you build your sweet business
.
About Emily Page: Emily has managed and launched multiple 7-figure product brands in Costco, Williams-Sonoma, Kroger, and Amazon as a Business Growth Consultant and CEO of Pearl Resourcing. She’s bringing you the expertise, resources, and mentors you need so that you can develop products and make them sell in her blog articles and her START TO SOLD YouTube channel and blog.
http://emilyannepage.com
http://pearlresourcing.net
http://youtube.com/c/starttosold/
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branding
Merchandising
Packaging
Retail
sales
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Posted By RCI,
Tuesday, May 4, 2021
Updated: Friday, August 20, 2021
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Now, more than ever, is the time to invest in your business! Many would agree that education is the best investment you can make in yourself, your team and your business. Education is deeply rooted in Retail Confectioners International’s (RCI) mission, which is to advance the confectionery industry by offering members the knowledge to build sweet businesses from entrepreneurial passion. For over 100 years, RCI has developed a reputation as a valuable resource for small business owners both established and new to the industry. With that said, we’re thrilled to share two opportunities for you to invest in education, (1) RCI’s Virtual Merchandising Boot Camp and (2) RCI’s 2021 Annual Convention and Industry Expo. Both events are designed to help you expand your knowledge to build an even sweeter business. Virtual Merchandising Boot Camp May 18-19, 2021 Get your business on track and on point with 2 half days of in-depth training where you’ll learn how to engage and connect with customers in your store, online and on social media. Retail strategists, professional store planners and the instructors of this course, Rich Kizer and Georganne Bender, KIZER & BENDER, will break down the essentials and offer a better understanding of what you need to do–and how to do it–to increase store traffic and explode your sales. RCI’s Virtual Merchandising Boot Camp will take you through each of the steps necessary to build a merchandising strategy that gets results. During the course you’ll learn how to: - Build a consistent brand inside your store and out.
- Set your sales floor to sell with effective visual merchandising and displays.
- Back up your brand with a successful website and strategic digital marketing tactics.
- Better understand four generations of today’s consumer.
The course will be presented virtually via ZOOM. Students will have the opportunity to interact and ask questions live with instructors. Take advantage of this unique opportunity to build a merchandising and marketing strategy that will take your business to the next level—all without having to leave your desk. Visit retailconfectioners.org/page/VirtualMerchBootCamp for complete course details. Registration is open now! Annual Convention & Industry Expo July 19-23, 2021 – Columbus, Ohio If you attend one in-person event in 2021, this is the one to attend! Join RCI for the 2021 Annual Convention & Industry Expo at the Greater Columbus July 19-23. Safely explore what’s new in the confectionery industry and take away effective business and production strategies to help you build a more successful business. Designed uniquely for the retail confectioner, this event will continue to offer attendees educational sessions, a two-day expo, confectionery tours and connection opportunities. As part of this year’s educational programming, attendees will join the discussion with a panel of retail confectioners whose businesses have adapted or pivoted to not only survive, but thrive, despite the challenges presented in 2020 and today. Learn how they made the most of their opportunities with strategic thinking and action, as well as what worked and what didn’t. In addition, attendees will take away effective business and production strategies with thought-provoking education on the following subjects: - Build an Exceptional Team Through Coaching and Mentoring
- Positioned for Growth
- Nougat: An Artisan Approach
Educational sessions will be presented on Tuesday, July 20 and Wednesday, July 21. While the convention is hosted by RCI, all confectionery professionals are invited to attend. A variety of ticket packages are available, giving attendees the option to create an experience that fits any schedule and budget. RCI offers a 1-Day Education Ticket for just $225 for those looking to focus on strictly on education. RCI will conclude the week with off-site tours of local candy businesses, which takes education to the next level. Register by May 14 for best rates. Visit retailconfectioners.org/annual for complete details on this year’s convention. Don’t miss an opportunity to invest in yourself and your business. Focus on learning this year and watch your business benefit as a result. Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Follow us on Facebook for even more sweet inspiration.
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Education
Events
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Posted By RCI,
Tuesday, February 18, 2020
Updated: Monday, April 27, 2020
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The secret to increasing sales may be right under your nose. The best way to entice new guests and keep them coming back is to manage the guest experience through highly personalized guest service.
In this week’s post, Jeffery Smith, with Peterbrooke Chocolatier, guides us on an exploration of each of the five senses and how to use them to ensure every facet of your location makes a quality statement.
It's time to take off your day-to-day blinders and put on your guests' eyes—have an open mind and experience your retail store as one of your guests, not as the owner/operator of your business. You can do so by focusing on your individual senses and asking yourself the following questions.
Sight
As you approach your location is the front of the store clean and attractive? Is the outside paint fresh and clean? Are the awnings clean? Is the sign in good repair and does the timer operate properly with dusk? Is the glass clean on all exterior windows, and all signage in your windows professional in appearance? As you enter the location is the packaging crisp? Are the shelves well organized, uncluttered and the product clearly labeled? Can the guest easily identify the price of each item on the shelf without having to turn it over to look for the price? Are all surfaces clean in publicly visible and nonpublic spaces? Are all of your chocolate items in temper with the shining chocolate appearance?
Hearing
The sound of your location should be complimentary to what you are trying to achieve and should never be louder than a comfortable conversation level. In addition to the volume, music is just as important for setting the tone in a retail environment. If you are striving for a fun and lively atmosphere, seek upbeat tunes. Likewise, classical or jazzy sounds can create the feel of a sophisticated, high-end environment. Next, stand in the center of your location, close your eyes and listen to the sounds around you. Listen for sounds you may have become accustomed to and would normally tune out. Do you hear compressors cutting on and off? Do you hear the employees talking about last night’s date? Does the air conditioning/heating unit squeak while operating? Is the music too loud to hear anything else? You may have gotten used to these sounds, but for a new customer they could be distracting.
Smell
Does your location smell like a chocolate/candy store? Are you employing the use of a scent machine to aerate the allure of chocolate into the street as a way of enticing guests to come into your location and purchase product? Does your location smell clean and fresh in all areas, not just the retail area?
Taste
How long has it been since you sat down and tasted your chocolate/candies during operating hours? Does all of the product you sell meet your quality standards for taste? Are you sampling the freshest, highest-quality product or items that are out of date and/or old inventory? Are the creamy items creamy, the cold items cold and crisp items crisp?
Touch
Are all surfaces both inside and outside of your location clean to the touch. There is nothing worse than dirty door handles with grime under the handle. Are soft surfaces soft? Does all packaging that is touched by your guest say quality? Hopefully by looking at your location through your guests’ eyes you can make it better than it already is.
As you begin to focus more on appealing to the senses, you may be able to improve customer experiences that may have been overlooked and poorly affecting sales without your knowledge. Change your focus and see how it affects your sales.
Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.
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Posted By RCI,
Tuesday, January 21, 2020
Updated: Monday, April 27, 2020
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Looking to make your retail display pop this Valentine’s Day? There’s no doubt a giant heart-shaped box of chocolates, like the one pictured above, will turn heads and even inspire some shopper selfies. But the best part is, you can make it yourself!
With the following materials, you're sure to melt the hearts of all who enter your retail shop and follow you on social media (since you’ll definitely want to post this beauty on all your social media platforms).
MATERIALS
- (2) 40” x 60” Foam boards
- (13-15) 11” Brown balloons
- 12” x 18” Sheets of craft foam for decorations
- Balloon pump
- X-ACTO knife
- Scissors
- Metal ruler
- Cutting mat
- Hot glue gun (low temperature setting for balloons)
- Glue sticks
SAVE ON DIGITAL TEMPLATE FOR HEART-SHAPED CHOCOLATE BOX
Get crafty, no matter your skill level, with a free video tutorial and digital template for the "Heart Balloon Mosaic™" (pictured above) at thecreativeheartstudio.com. Lilly Jimenez is the founder of The Creative Heart Studio, creator of Balloon Mosaic™ and finalist on season two of NBC’s craft competition show, Making It.
RCI members and friends: Save 20% on digital template with the code “CONFECTION20” through March 31, 2020.
SHOW US YOUR VALENTINE'S DAY DISPLAY
Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.
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Valentine's Day
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Posted By RCI,
Tuesday, July 16, 2019
Updated: Monday, April 27, 2020
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A Truffle Tree is a stylish way for your customers to serve truffles to a large group, in addition to an eye-catching merchandising display for your retail shop. It is a big-ticket item that can add nice revenue to your store’s sales. With a little advance planning, building the tree can be relatively easy to execute.
Here you will find a list of materials needed and step-by-step instructions for creating this showpiece as provided by RCI member, Annedore's Fine Chocolates. RCI members: Click here to log on to RCI’s member site and view three variations of ganache recipes on page 9 of 2014’s 3rd quarter issue of Kettle Talk.
For ease of construction, undipped ganache balls may be stored in the freezer. Simply follow the instructions below for thawing and dipping the ganache balls and you are ready to build a tree on demand.
MATERIALS NEEDED:
- Truffles (see recipes below)
- Silicone mats
- Plastic wrap
- Foam block
- Parchment paper or aluminum foil (optional)
- Round toothpicks
- Tempered chocolate
- Foam cone
- Wrapping paper or fabric (preferably coordinating with the color of your truffles)
- Flathead pins
- Scissors
- Ribbon or tree topper (optional)
STEP-BY-STEP INSTRUCTIONS:
- Prepare truffle centers using your own ganache recipe or see recipes below. Pipe ganache onto silicone mats. Cover the mats with plastic wrap and refrigerate for 12 hours. Transfer mats to the freezer for 12 hours. Remove mats from the freezer and pop out ganache balls (Note: Balls may be returned to the freezer for future use). Cover balls with plastic wrap and allow them to come to room temperature.
- Cover a foam block with parchment paper or aluminum foil, so it can be reused. Glue a toothpick into each ganache ball by, first, dipping one end of the toothpick into tempered chocolate and then inserting that end into the center of the flat side of the ganache ball. Allow toothpick to set up firmly in the ganache ball.
- Once the toothpick is firmly set in the ganache ball you are ready to dip each ganache ball in tempered chocolate. Dip each ball carefully and then insert tooth-picked end of the ball into the block of foam. This will allow for perfect-looking, uniform truffles to create your truffle tree. Allow chocolate to set up. Truffles may be decorated while standing in the block of foam.
- Before you begin to build your tree, first, wrap the foam cone completely with wrapping paper or fabric – secure with flathead pins, as needed.
- Beginning at the bottom of the cone, push the tooth-picked truffles into the cone working your way around the cone to create the first row. On the second row, stagger the truffles by placing them in the open spaces created by the first row. Carefully work your way up the cone row by row until the entire cone is covered in truffles. Toothpicks may need to be cut as you reach the top of the cone.
- Crown the top of your tree by inserting a tooth-picked truffle vertically on the top of the cone. Experiment with different tree toppers, such as a large bow or a chocolate initial or number (birthday idea). Use your imagination.
Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.
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Truffles
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Posted By RCI,
Tuesday, June 25, 2019
Updated: Monday, April 27, 2020
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Give your products new life by grouping them together in an eye-catching gift basket. According to Gift Shop magazine, “gift baskets are a convenient way to improve store sales and even turn clearance items into fresh, full-priced, saleable items.”
Not only are gift baskets fun and interactive for the recipient, as they discover each different element carefully tucked inside, but for the retailer they encourage increased customer spending and create for beautiful merchandising displays.
Rebecca Craig of Marie's Candies, an RCI member and the Third Vice President of RCI’s board of directors, shared the following “recipe” for the perfect gift basket as an instructor for RCI’s past Merchandising Essentials course.
MATERIALS NEEDED:
- Gift basket or container
- Various boxes or bags of your product (depending on size of basket)
- Themed gift item(s) (e.g., promotional items, plush animals, holiday ornaments, baby bottles, etc.)
- Filler (e.g., tissue paper or shredded paper)
- Cello wrap
- Shrink wrap (for shipping)
- Ribbons and bows
- Adornments and decorations
- Merchandising tag
DIRECTIONS: Place crumpled tissue paper and/or shredded paper in the bottom of the basket, so the contents are raised just below the edge of the basket for best visibility.
Method #1: Focal Point
Position the tallest item in the center of the basket. Arrange smaller items around the center, from the next tallest to the shortest. Contents should face the outer edge of the basket. This method should look balanced from every angle, making it a great focal point for your merchandising display.
Method #2: Back to Front
Position taller items in the back and shorter items in the front. All contents should face the front of the basket. This method will give the basket a front and back, but it may be assembled more quickly.
With either method, it is important to have plenty of filler to fill in gaps between items and provide stability to the contents of the gift basket. If items need additional support, consider using skewers or double-sided tape. A piece of Styrofoam can also be glued to the bottom or side of the basket to offer even more support.
Offering customers the opportunity to ship your gift baskets to friends, family and clients, will open up even more sales potential. Now that you know how to build the perfect gift basket, how do you ship them like a pro?! Click here to read our post “Ship Gift Baskets Like A Boss,” to pick up more of Rebecca’s pro-tips on shipping gift baskets.
Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.
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Gift Baskets
Increase Sales
Merchandising
Shipping
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Posted By RCI,
Tuesday, January 29, 2019
Updated: Monday, April 27, 2020
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"Something to eat and something to keep." A mantra repeated while prepping gift packages at Reid Candy and Nut Shop in Cambridge, Ontario. Known as a one-stop gift shop for birthdays and holidays, Reid's customers have come to expect a variety of value-added gifts wrapped with a bow and ready to give.
“We love putting together gift packages for our customers,” said Carrie Peart of Reid Candy and Nut Shop. “We sell lots of giftware, but the twist is it's always tied or packaged together with our chocolate or nuts. We package our products this way because it allows our customers to purchase gifts that give them something to eat and something to keep.” Repeat visits from customers shopping Reid’s assortment of gifts indicates this clever tactic is working. “We hope the giftware item will trigger the memory of the chocolate treats that came with it.”
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Photos: Reid Candy and Nut Shop |
See for yourself how adding value to your products can help grow sales, attract new customers and put your brand top of mind for holidays and birthdays. Here’s a list of a few of Reid’s favorite gift items to incorporate into your gift packages.
- Mugs
- Plates/dishes
- Votive holders
- Trinket boxes
- Garden ornaments
- Books
RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Review past blog posts for quick and actionable tips to apply to your business. Look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox.
Not a member? Click here to learn how RCI can help you build your sweet business.
Tags:
gifts
Holidays
Marketing
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