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Retail Therapy: 10 Seconds to Sell

Posted By RCI, Tuesday, May 3, 2022
Updated: Tuesday, October 11, 2022

Shopping today is all about experience. People can buy what you sell in any number of places, so a visit to your retail store has to entice them to make a purchase once they arrive. This requires constant reinvention, so shoppers are thrilled each time they visit. In the next five weeks, retail strategists and instructors at RCI’s Merchandising Boot Camp, Rich Kizer and Georganne Bender, of KIZER & BENDER, share five important areas of your retail space that can either set your business up for sales success or failure.

Upon entering, shoppers make a value judgement about your store in 10 seconds or less. In those 10 seconds they are unconsciously determining whether it’s a good place to be. What does your store say to shoppers in the first 10 seconds? Is the sales floor interesting? Do your displays invite shoppers to touch the product? Stand inside your front door and take an objective look. Like the saying goes, you never get a second chance to make a first impression.

By taking a few seconds to observe your store from the lens of a new shopper, you just might identify quick fixes to make your space more inviting to shoppers. Although this week’s tip is intended for a physical store, it could also be applied to your website. In today’s retail environment, it’s important you put just as much effort into your website.

Stay tuned for more retail therapy next week, when we’ll address the decompression zone. For more information about KIZER & BENDER, contact them at info@kizerandbender.com or 630-513-8020.

Crave more?Click here to subscribe and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Follow us on Facebook for even more sweet inspiration.

Not a member? Click here to learn how RCI can help you build your sweet business.

Tags:  Marketing  Merchandising  Retail  sales 

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5 Tricks to Transform Your Existing Treats for Halloween

Posted By RCI, Tuesday, May 11, 2021
Updated: Friday, August 20, 2021

Want packaging that will help you rule the retail scene?! Keep reading for 3 fresh tips from CEO of Pearl Resourcing , Emily Page, to help your brand capture consumer attention and gain more sales.

Define Your Brand and Stick to it
Higher margins and customer loyalty is about defining your business as different and valuable among the competition through your product and the visual cues in stores and on packaging that help a customer identify you.

It’s important to utilize a brand guide, so every year and season your packaging stays within the visual guidelines. A brand guide will also make your brand recognizable over time and build brand equity. Don’t design in a vacuum on a computer without considering the existing line-up, and don’t design a single product alone. If you do, you may not realize its compromise on your brand image or store aesthetic.

Brand value comes when customers recognize your brand quickly through visuals, so you must be consistent to increase your value. Consistent color pallets in a store are soothing and attractive to the eye, yet contrast attracts attention. It’s a delicate art form, best advised on by a talented brand director to set the tone. Ask your art director to create a brand guide for all packaging design and store merchandising to follow. Then your whole team will be clear how to keep consistent in their independent projects.

 

Photo credit: Lolli and Pops

 

 

Design with In-Store Merchandising in Mind
When selecting packaging, consider how it will all display in store before you buy. People buy gifts for themselves or others to feel special—packaging adds to their “special” experience. Take customers on a journey by curating the in-store display with themed colors and shapes. When consumers are in your store, contrasting colors grab more attention than you realize, so even contrasting colors must be in harmony within a similar color family.

 

Take the time before you embark on a new design and consider what is working in your store. What items sell out? What do your employees say your customers are always asking for? Design with customer requests in mind. Pick complimentary and contrasting colors to use across your entire product line to create consistency. Display products to create visual variety, with a focus on unique shapes or colors, for giftable items to result in higher perceived value and acceptable price.

 


Photo credit: Pearl Resourcing

Drive Customers Back to Your Online Community
You want every first-time buyer to not only love your product, but also buy from you again. Make it easy for them to find you by including your website and exact social media handles on your packaging ( don’t just use the social media icons, this creates opportunities for spelling errors). Focus on a maximum of two or three social media platforms for customers to engage with you. They can learn more on your website.

Recapturing existing customers is always less expensive than acquiring new ones. Offer a coupon code to first-time buyers to encourage return online orders, allow them to familiarize themselves with your products and memorize their favorites. One sale can easily turn into two with very little investment.

Be sure to curate your e-commerce and social media experiences, so the brand story continues to impact their minds and hearts. You don’t need to post a lot, but it should be professional. The easiest and least expensive way to curate great content is to re-post fan content on social media. Encourage high-quality photo sharing by giving a discount code or free product to fans with the best photos. Or send free samples to influencers with an already clear fan following in your region, in exchange for a set number of high-quality photos you can use to get the best both diversity and social proof.

Understanding the unique elements of the retail shopping experience will help you make better branding decisions when ordering or designing packaging for your products.  By utilizing these tips, you can make a difference in how consumers view and engage with your products, allowing you to achieve even better sales.

Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.  Follow us on Facebook for even more sweet inspiration.

Not a member? Click here to learn how RCI can help you build your sweet business .

About Emily Page: Emily has managed and launched multiple 7-figure product brands in Costco, Williams-Sonoma, Kroger, and Amazon as a Business Growth Consultant and CEO of Pearl Resourcing. She’s bringing you the expertise, resources, and mentors you need so that you can develop products and make them sell in her blog articles and her START TO SOLD YouTube channel and blog.

http://emilyannepage.com

http://pearlresourcing.net   

http://youtube.com/c/starttosold/

Tags:  branding  Merchandising  Packaging  Retail  sales 

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3 Expert Tips for Optimizing E-Commerce Sales

Posted By RCI, Tuesday, April 27, 2021
Updated: Friday, August 20, 2021
Did you know what grabs consumers’ attention in stores, is not always the same for online? Keep reading for 3 fresh tips from CEO of Pearl Resourcing, Emily Page, to help make your product stand out online and gain more new and return customers.

 

 


High-Quality Photos + Mock-Ups

 

The first thing a shopper notices online is not the packaging or the product, but the image of the packaging or product. In that sense, you must focus on the quality of your online images to convert sales.

Pay for a professional photographer to not only take the photo, but touch it up so the lighting and realism is clear. Or consider hiring a graphic designer to professionally brighten, sharpen and enhance the images you already have.

The primary product photo includes the exterior packaging with examples of the interior product fully visible on a plain white or grey background to optimize contrast. Shadows should also be minimized or eliminated. Secondary photos should include close-ups of your treats, also on a minimal background, making it clear what's included in a purchase. If you have the budget, the next set of photos should include “lifestyle” perspectives of the chocolates or candies opened or being enjoyed.

Center your product in the photo and make it as large as it can safely fit in the dimensions required for your shopping site. The closer to the edge, the larger it will appear in the search results on your site, making it more likely to be clicked.

Compare with Competition in Search Results

When consumers shop, they often use the search bar to find what they want. Imagine the search results page to be a retail store shelf. You want to be sure your packaging design and product images help your products stand out among the competition online.

Before you embark on a packaging redesign, enter search terms into a shopping platform and look at what the consumer will see when they quickly scan search results. The human eye notices color, shape, symbols and text, in that order. Both the packaging structure and artwork should utilize high-contrast colors and shapes should be bold and unique.

If you only sell products on your website, consider how each item looks on your own site as customers browse or search. Are product flavors or callouts clear enough that a consumer is able to distinguish differences between each of the items listed? If you sell on other e-commerce sites the same is true—if all chocolate boxes in the category are white and brown, how can you stand out so consumers notice and evaluate your product over the competition? Choose bold colors and unique shapes—adding a bow or incorporating a photo with a different placement of your chocolates will draw the eye.

 

 

 

Use Secondary Packaging to Grab Attention

Oftentimes online purchases are decided based on the product images on your website. After an order is placed, your brand may go unthought of until that lovely unboxing moment, when the customer opens the package upon arrival. Additional packaging is a billboard for advertising your other products, telling your brand story or inviting them to engage with your larger community of fans online.

Printed inserts can provide a quick reminder to get customers back to your website and to engage on your social media pages. Custom tape on the outside of the box reminds them of the inspiring story of your brand or product. Although there is extra cost involved to print secondary packaging elements, these elements can increase sales volume and help you capture repeat sales. Consider secondary packaging as a marketing expense instead of a packaging expense to keep existing customers coming back for more.

Selling your confections is an art form in itself and there are unique elements of the online shopping experience that influence best practices in packaging design. By utilizing these tips, you can make a difference in how consumers view and engage with your products, allowing you to achieve even better sales.

Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices. Follow us on Facebook for even more sweet inspiration.

Not a member? Click here to learn how RCI can help you build your sweet business.

About Emily Page: Emily has managed and launched multiple 7-figure product brands in Costco, Williams-Sonoma, Kroger, and Amazon as a Business Growth Consultant and CEO of Pearl Resourcing. She’s bringing you the expertise, resources, and mentors you need so that you can develop products and make them sell in her blog articles and her START TO SOLD YouTube channel and blog.

http://emilyannepage.com

http://pearlresourcing.net   

http://youtube.com/c/starttosold/

Tags:  E-Commerce  Online  Packaging  Photography  sales 

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10 Ways to Make Mother’s Day Sweeter than Ever

Posted By RCI, Tuesday, May 5, 2020


With many mothers wearing more hats than usual and grandmas missing visits from their grandchildren, consumers are looking for ways to make Mother’s Day bigger and sweeter than ever in 2020. This week, we’re sharing fun ways for consumers to celebrate and feel connected even when apart.
 
Limited-Time Offers
Bring back seasonal confections for a limited time and require advance orders. If you typically offer caramel apples during the fall or chocolate-covered strawberries for Valentine’s Day, consider bringing these seasonal favorites back for the week leading up to Mother’s Day.
 
One-Stop Shop
Since it’s difficult to stop by multiple retailers at this time, think of ways to provide a one-stop shopping experience. Bundle chocolate with gift items and remind consumers if you offer gift wrapping and greeting cards. Partner with other local businesses, like florists and coffee shops, to expand your reach while supporting fellow businesses and ease the strain if you are short staffed.
 
Treats to Ship
Bundle warm-weather treat for consumers who may need to ship gifts, but don’t want the extra expense required for shipping chocolate in the heat. Check out our blog post for 5 Sweets that Beat the Heat. These treats are good options if your community allows sidewalk sales or food trucks to operate.
 
Gourmet S’mores Kits
Create gourmet s’mores kits and share tips for outdoor enthusiasts to create memorable camp-in experiences. Check out this past blog post for ideas on how to take your s’mores to the next level. The Washington State Parks Foundation offers programming for viewers to enjoy camping activities from their living rooms and back yards.
 
Subscription Boxes
Create a sweet subscription box, giving shoppers the option to answer a survey to help select the recipient’s favorite treats. This ensures a steady supply of sweet treats for Mom and reoccurring sales for you.
 
Take-and-Make Treat Kits
Invite families to make memories together with take-and-make Mother’s Day treat kits. Along with instructions, share a link to your video tutorial for them to follow along.
 
Ice Cream Sundae Kits
If you sell ice cream, create ice cream sundae kits as a way to upsell pints paired with candy toppings, chocolate and caramel sauces and decorative sprinkles. Make your own “magic” chocolate shell sauce by adding coconut oil to melted chocolate.
 
Virtual Tasting Kits
Create virtual tasting kits with tasting guides in sets of two. Consider offering add-ons at a discount so the whole family can experience tasting together virtually. Partner with a local liquor shop, winery or coffee maker to pair chocolates with Mom’s favorite beverages.
 
Customizable Gifts
Give shoppers the opportunity to customize their gifts by offering options to build their own care packages, choose the recipient’s favorite color ribbon or packaging/gift wrap. Use free tools like Canva and Vecteezy to design beautiful custom wraps for chocolate bars or boxed chocolates.
 
Pin It to Win It
If you aren’t already taking advantage of Pinterest to promote and sell your products, now is the time! Now, more than ever, shoppers are relying on social media for news, inspiration and entertainment. Create Mother’s Day themed boards and post purchasable gift ideas perfect for moms with a sweet tooth. Click here to learn more.
 
Although many holidays and celebrations look different these days, embrace the opportunity to think creatively and continue to evolve your business. Share in the comments below, creative ways you plan to celebrate moms this year.
 
Crave more? If you like what you read here, look for the "Subscribe now" box on the right to enter your email address and start receiving weekly tips, like this, delivered straight to your email inbox. RCI's Tip of the Week blog is just one of the many resources we offer to help candy makers refine their craft and build upon their business and marketing practices.

Tags:  Caramel Apples  Chocolate-Covered Strawberries  Graphic Design  Ice Cream  Marketing  Mother's Day  sales  S'mores 

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Tip #210: Red Hot Ideas for Increasing Valentine’s Sales

Posted By RCI, Tuesday, November 22, 2016
Updated: Wednesday, April 29, 2020

As many consumers begin dreaming of sugar plum fairies and candy canes, the second largest retail season is not far off in many retailers’ minds.
 
Get ahead of the competition for Valentine’s Day 2017, with the following marketing tactics to increase sales from early-bird shoppers.
 
Ring in the New Year with Red
 
Starting the day after New Year’s, begin the transition to Valentine’s Day by incorporating red into your retail space, website and social media pages. While everyone else is talking about New Year’s resolutions, make your e-blasts and direct mail stand out with gift ideas for Valentine’s Day, keeping consistent with a red color scheme.
 
Set aside time to prepare your marketing materials as far in advance as possible, so you aren't stressed about it the week before Christmas. Schedule e-blasts and social media posts ahead of time and have direct mail printed and ready to go out after Christmas.
 
With your early promotional materials prepared in advance, you can spend the end of December and early January to work on targeted materials for last-minute shoppers.
 
Encourage Pre-Orders
 
Offer coupons, discounts or special add-ons to customers who place their orders in advance to aid in your holiday preparations and lock down sales.
 
Communicate Clear Last-Ship Dates
 
According to a survey conducted by Discover Card, only 10% of men wait until Valentine’s Day to purchase gifts, while 65% of shoppers make their purchases the week before Valentine’s Day. Use a call-to-action, such as, “order by February 3 to receive your gift by Valentine’s Day,” as a way to establish clear deadlines and avoid disappointment from procrastinators.
 

Stay connected with RCI through Facebook for more tips and inspiration dedicated to the retail candy maker. Not a member? Click here to learn how RCI can help you build your sweet business.

Tags:  Colors  email marketing  Holidays  Marketing  Merchandising  sales  Valentine's Day 

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Tip # 187: Apply the 80/20 Rule to your Marketing Messaging

Posted By RCI, Tuesday, March 8, 2016
Updated: Wednesday, April 29, 2020

The Pareto principle is a common rule of thumb in business that suggests 80% of your sales come from 20% of your customer base, as one example. This principle can be applied to many facets of business and marketing, but today we’re going to focus on content marketing that will compel consumers versus repel them.
 
It may be easy to lean on platforms like email blasts and social media to push product, promote the sale or urge online ordering! Be careful not to inundate your followers with messaging that is purely focused on making the sale. This approach can actually cause followers to lose interest and, perhaps, even mistrust your brand.
 
You will have better success at building a loyal following of consumers who are genuinely interested in your company, the products you sell and the people who make them, if 80% of your content is devoted to sharing valuable and useful information that helps to weave your brand’s story. Leave the remaining 20% to the sales pitch.
 
Here’s a few ideas to spark your imagination:
 
  • Sharing interesting facts about your company history is always a win, especially when paired with a photo.
  • A peek behind the scenes can convey a sense of transparency and makes your company more trustworthy.
  • Add a personal touch by congratulating staff on important milestones, such as employment anniversaries, birthdays, babies, graduations, weddings and etc.
Stay connected with RCI through Facebook for more tips and inspiration dedicated to the retail candy maker. Not a member of RCI? Click here to learn more about how RCI can help your build your sweet business.

Tags:  branding  Marketing  Owning a Business  sales  Social Media 

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Tip #160: Become the Talk of Town/State/Region/Country/Globe/Galaxy

Posted By RCI, Tuesday, September 1, 2015
Updated: Wednesday, April 29, 2020
The Word of Mouth Marketing Association (WOMMA) published findings in 2014 indicating 13percent of commercial sales are driven by word of mouth both online or offline. Statistics, like this and others, point to word of mouth as the strongest form of recommendation. Thanks to social media, word of mouth recommendations spread like wildfire. “Being the talk of the town” can easily morph into “the talk of the state/region/country/globe/galaxy,” and if that talk is about your business and its positive (heck, it doesn’t even have to be positive…ever heard of cicada ice cream? Google it.), you can pretty much bank on a significant spike in sales from new customers.  According to a study done by AdAge word of mouth can increase marketing effectiveness by 54%.
Source: Word of Mouth Marketing Association
So how do you get people to talk about you? Besides the obvious, offer exception customer service and quality products, Suzanne Fanning, president of WOMMA, suggests identifying your influencers. Good news for your marketing budget, Fanning says “The most sought-after influencers used to be celebrities, before the days of social media. Now just about anyone can be an influencer, but the best may be the ones who find you, or your star supporters who actively engage [with your brand].”

Zach Fagan, with StoreYa.com, recommends converting customers into brand advocates by making them feel like insiders, “let them be the first to know about and try new products and services,” writes Fagan. “By making the insiders feel special, you will make them feel more connected on a personal level to your company, so that they will be not only willing, but excited to test out your product and write reviews.”

Knowing your influencers and creating a group of brand advocates is great, but don’t expect to see fireworks if you’re not putting yourself out there. There are plenty of avenues for sharing information, photos and videos about your product and services (many of them free, e.g., Facebook, Twitter, Instagram, YouTube, Pinterest). Even if you’ve got an arsenal of social media accounts, make sure you understand what topics are of interest to your followers. If you don’t know, gauging your audience can be as easy as tracking responses to targeted questions, such as “Who’s got kids going back to school?” “Do you celebrate your pet’s birthday?” If you get a lot of responses from parents/grandparents with kids going back to school or followers who really love their pets, try posting messages that tailor to your audience. Here's some examples, “Make your child the teacher’s pet with a gift of chocolates from…” or “Did you know we handcraft pet-safe treats for your furry family members? The first person to share a photo of their pet will receive a gift certificate for a free doggie/kitty treat.” 

Has your business been “the talk of the state/region/country/globe/galaxy?” If so, tell us about your experience and what triggered the conversation.  

Tags:  branding  Marketing  sales  Social Media 

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