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Posted By RCI,
Tuesday, August 27, 2013
Updated: Thursday, April 30, 2020
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This week we've got a great tip to help you expand your brand’s reach in your area: partner with local high schools and universities to create products using their colors and/or logos for sports teams and other extracurricular activities.
Because logos and mascots are typically trademarked, we suggest first talking with a representative from your local schools to request permission for use. If you receive permission, the possibilities are limitless, from using transfers of their logo on chocolates and truffles to using the logo or mascot on product packaging just to name a few applications.
If you’re not able to use logos and mascots, there are still opportunities for expanding your reach by using the color schemes. By pairing confections with the colors (i.e. red and white jelly beans) you can still create a fun display area to encourage support of your local elementary and high schools and universities.
Looking for how you will get the word out once you have these great themed products for purchase? Connect with your local Parent Teach Associations (PTA), even providing them with coupons and fliers to distribute at their meetings or via their email distribution list. Additionally, you could send mailers and get in contact with fraternities and sororities at your local university or college.
If you have additional ideas or success stories for partnering with local schools, please leave a comment below!
Tags:
Marketing
Merchandising
Owning a Business
Packaging
Seasonal
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Posted By RCI,
Tuesday, August 20, 2013
Updated: Thursday, April 30, 2020
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Did you know World Chocolate Day is in two weeks (September 4)? This week our tip is for you to get ready for this fun candy holiday that has great potential to draw a crowd to your store.
Plan
Meet with your team to make a plan. Plan for: extra production so you don’t run out of chocolates, in-store specials and promotions, ample employee coverage on the floor and creative ways to get customers in the doors to buy your chocolates.
Promote
Promote the great specials and products you’re going to feature on World Chocolate Day. Some ideas to promote your celebration of this holiday include: post great pictures on Facebook, create your email marketing campaign, get customers to help spread the word and consider sharing chocolates with local radio shows for listener prizes.
Prepare
Stock and also merchandise your store well so that chocolate items are the feature products everywhere your customers look on World Chocolate Day. If you don’t already, consider giving out free samples to encourage passers-by to come into your store and discover a wonderful world of chocolate.
At the end of the day you’ll be able to high five your staff and enjoy the fruits (chocolate-covered, of course) of your labor!
Tags:
Holidays
Marketing
Merchandising
Owning a Business
Photos
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Posted By RCI,
Tuesday, August 6, 2013
Updated: Thursday, April 30, 2020
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Succession planning is one of those business items that no one wants to attack but no business can afford not to. Many owners and managers don’t want to face the fact that they will not always be there to lead the organization. Others are afraid of the inherent confrontation and decisions to be made in the succession planning process. Regardless of the reason, succession planning is too important to your business to leave unaddressed. To help you get started, this week’s tip is four in one: Four Tips for Succession Planning Success.
- Take time to make a plan. This may sound obvious but so many businesses just coast onward in hopes that they will have someone in place when the time comes, or worse they assume the leader in place will always be there. Get out your calendar and make time for succession planning.
- Expect emotions. Whether you’re in a family business or not, you can safely expect to encounter emotions when moving through the succession planning process. If you expect emotions, you can pre-empt them and focus on communicating through them.
- Utilize objective third parties. Because you expect emotions, it’s valuable to have an objective third party as part of the process. He or she can help you think of things in a new, different way and hopefully come to the best conclusions for the company, not just one or two subjective and outspoken individuals.
- Make it ongoing. Don’t just develop a plan and then not touch it until the moment comes to name a successor. Continue to revisit the plan and make adjustments. The plan should be referred to along the way as you select a successor and prepare that person to take your place.
Additional succession planning resources may be found on the International Succession Planning Association (ISPA) website. A representative from ISPA presented at our 2012 Spring Regional in Jacksonville, Florida and shared additional resources just for RCI members. (Members of RCI may access these worksheets and resources as part of past education session links by signing in to the RCI website.)
Has your business been through a succession planning process? If you have additional tips to share from your experiences, leave them in the comments below.
RCI Members: Each 2012 issue of Kettle Talk, our quarterly membership publication, included a series on succession planning. RCI members may view digital copies of the publication by signing in to the RCI website. Then navigate to Member Resources, Publications and click on Kettle Talk.
Tags:
Employee Management
Owning a Business
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Posted By RCI,
Tuesday, July 23, 2013
Updated: Thursday, April 30, 2020
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Looking to buy or sell used confectionery equipment, post a confectionery job or purchase or sell a confectionery business? Then be sure to utilize this week’s tip to add the Classified Ads page on the Retail Confectioners International website to your website browser favorites.
The Classified Ads page is consistently one of the most viewed pages on our website. Both RCI members and non-members are invited to post an ad and available categories include For Sale, Wanted and Job Postings. Updates are made to the page on a regular basis and you’ll find a variety of used equipment and supplies available for purchase.
So, what are you waiting for? Take a moment to visit the Classified Ads page and add it to your web browser’s favorites. Then, when you have equipment to buy or sell or a job to post, be sure to post it with RCI.
Looking to get more familiar with the RCI website and the resources available there? Check out this blog post that lists some of the popular industry resources.
Tags:
Candy Making
Organizing
Owning a Business
Photos
Productivity
Quality Control
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Posted By RCI,
Tuesday, July 2, 2013
Updated: Thursday, April 30, 2020
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“Not all readers are leaders, but all leaders are readers.” - Harry S. Truman
When is the last time you read a book to help you be a better business owner and leader? This week’s tip is to head to your local bookstore or library and pick up a book today!
A variety of topics within the business realm are available, from management to change innovation to marketing to leadership and more. By reading a book on these topics, you open up your mind to new ideas and processes for your company. In addition, as you become a better leader and manager through reading and applying what you learn, the better you will be able to lead your organization and team to continued success.
Seth Godin, business guru, has a helpful post about how to read a business book, including deciding before you even start that you’re going to change three things about how you work. By making a goal before you open the book, you’re less likely to read and then put it down without ever implementing the ideas and knowledge gained from the book. Reading without implementing would be quite a waste of your time!
We understand that your time is limited and you are likely wearing multiple hats. Therefore, we’ve found a resource that will help you pick a great book from the hundreds of business books available. Check out “ The 100 Best Business Books of All Time” for a quick synopsis of some of the greatest business books and how they can help your business. Find the ones that cover topics you need most and start reading today!
P.S. Happy Canada Day and Independence Day to our Canadian and American readers! (Canada Day – July 1, Independence Day – July 4)
Tags:
Employee Management
Leadership
Owning a Business
Productivity
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Posted By RCI,
Tuesday, June 18, 2013
Updated: Thursday, April 30, 2020
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This week’s tip will help you increase sales of your candies outside of the retail store. By partnering with local businesses, you could increase sales and spread the word about your quality products.
Find which retailers in your area are running promotions via the paper, radio or social media and approach them to offer your products as their promotion. For example, if a customer makes a purchase, instead of just a coupon, the customer receives a two or four-piece box of your candies along with it. While customers appreciate coupons, remind the local retailer that the customer will also remember that they went the extra mile by providing quality chocolates. You both win!
Another great local partner could be car dealers. Put together a “Thank You” sample gift to show car dealers what they can purchase from you to give to new car owners. Let them know they may customize a gift basket with their corporate promotional items such as pens, coffee mugs, etc.
If you have ideas for other local partnership for candy businesses, please share them in the comments below!
Members of Retail Confectioners International: This tip is part of a past Kettle Talk article titled How to Increase Your Candy Sales (January/February/March 2011 issue). Access digital versions of this issue and other past issues of Kettle Talk by signing in to the RCI website as a member. Then, navigate to Publications under the Member Resources tab and click on Kettle Talk.
Tags:
Marketing
Merchandising
Owning a Business
Seasonal
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Posted By RCI,
Tuesday, June 4, 2013
Updated: Thursday, April 30, 2020
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In addition to seeing new product innovations and meeting suppliers and fellow confectioners face to face, you can save money on items such as packaging, machinery and ingredients by attending industry tradeshows. Many exhibitors will provide show specials just for those who take advantage of placing orders while at the show. For example, you could secure a reduced shipping rate, free product samples, or deep discounts by placing the same order you were going to place when the need arose a couple months from now. Note that most suppliers will allow you to place an order and arrange for later shipping dates so you could even place your Christmas order and know it will arrive at a later arranged date.
Tags:
Annual Convention
Merchandising
Owning a Business
Productivity
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Posted By RCI,
Tuesday, May 28, 2013
Updated: Thursday, April 30, 2020
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As a candy store manager and/or business owner, you have a number of projects on your plate at one time. Therefore, this week’s tip provides some of our favorite tools to manage projects online. One of the benefits of using online tools is that you can access the information from nearly anywhere and team collaboration is amplified. Plus, the online tools below have accompanying smart phone apps, making access even easier.
- Trello – Trello is a simple and visually pleasing way to organize projects. Add images, checklists, due dates, attachments and more to keep your projects organized. You can have multiple boards, or projects, and organize tasks, or cards, within the boards in whatever fashion you choose. Additionally, assign collaborators to tasks to easily track who is responsible for different pieces of the project.
- Freedcamp – Freedcamp provides project templates to help you get started as well as a group wall to communicate with all users within your projects. The system also makes it easy to choose what your employees and clients can see with a fully customizable user permission system. Freedcamp includes a great dashboard providing an overview of projects, important tasks and recent activity.
- Teambox – Teambox has thought of nearly everything when it comes to project management. Keeping track of conversations, workloads, files and notes and documentation are just some of the features. Users may also view a Gantt diagram of a project’s status, share calendars and connect projects via email. Teambox is free for up to five users and utilizes a “pay as you grow” structure for more than five users.
- Evernote – Evernote is essentially an idea board for managing projects. It’s great for visually focused projects. For example, if you’re looking to redo your packaging soon, you may begin collecting photos, links, documents and notes about what you want your new packaging to look like and accomplish. Note that Evernote is great for you to organize projects and ideas, but to collaborate with others, you’ll want to use Evernote Business which is fee-based.
Now, pick one that works for you and have fun project planning and organizing for your company!
If you have additional project management tools you’ve used successfully, please leave us a comment below – we’d love to hear what they are and why they work well for you.
Tags:
Employee Management
Organizing
Owning a Business
Productivity
Technology
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Posted By RCI,
Tuesday, May 7, 2013
Updated: Thursday, April 30, 2020
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Armed Forces Day is a holiday for U.S. citizens to come together and thank our military members for their patriotic service in support of our country. This year it will be celebrated on Saturday, May 18. In honor of this holiday, this week’s tip is to provide a military discount or great special just for military members and their families on this special holiday or even the week leading up to it. From half off, buy one get one, or even a special free gift, the possibilities are endless.
We’ve provided this tip early in May so you have plenty of time to plan and promote the specials and discounts you create. Be sure you spread the word via social media, word of mouth, fliers and even send a press release to area media.
Another idea to show appreciation to the U.S. military on this day (or any day!) is to visit your area veterans’ center with a special delivery of chocolates and candies from your store. Take a moment to thank the veterans present and let them know how much you appreciate their services.
Are you located outside of the U.S.? You can still utilize this tip! Find out if your government has dedicated a day to honor the military in your country and join in with a discount or special in appreciation for their service. If your country doesn’t have a specific day, why not select a day and start one in your candy store?
Tags:
Marketing
Merchandising
Owning a Business
Seasonal
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Posted By RCI,
Tuesday, April 30, 2013
Updated: Thursday, April 30, 2020
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Do you realize your front-line staff is asked a variety of questions by your customers? From how your confections are made to where the chocolate comes from, customers these days are more inquisitive than ever about how the products they consumer are made. Therefore, this week’s tip is to take time to train and educate your employees on how chocolate and your particular confections are made.
Below find a few ideas to help you begin creating a training program:
- Let employees get to know you, the owner, as well as the head candy makers (of course, oftentimes that is one and the same). If you have small company, consider a quarterly lunch with the newest employees to introduce them to how you came into the business and why you are passionate about it. Then, they will be able to tell your customers how and why the owner is passionate about quality confections which will help build trust and value for your company.
- Put together a list of required reading and do monthly or quarterly quizzes. The restaurant industry does this for servers – trainees have to take a test on the menu before they are allowed to be on the floor taking orders. You can create a variety of quizzes, from how your company’s confections are made to where and how cocoa is grown. Of course, you can make it fun with prizes, rewards, etc. for the top scoring employees.
- Utilize thestoryofchocolate.com. This website has great information and videos for your employees to discover the origins of cocoa and gain an appreciation for the farmers that grow the beans. Rather than expecting employees to visit this site on their own time, consider providing time at the beginning or end of the day that they can use a company computer to view specific videos, articles, etc. to make it a formal part of your training program.
As you educate your employees regarding how confections are made, they will be able to provide valuable information to your customers as they are perusing your store.
RCI Members: Peter Higgins of Purdy's Chocolates presented on the program they use to train their employees to be chocolate experts last fall at our Canadian Chocolate Tour. Access the session handout by signing in to the RCI website as a member. Then, click on Past Education under the Events & Education tab.
Tags:
Customer Service
Employee Management
Owning a Business
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