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Posted By RCI,
Tuesday, December 29, 2015
Updated: Wednesday, April 29, 2020
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With each new year, Retail Confectioners International (RCI) strives to offer exciting new events designed to help candy makers and chocolatiers build sweet businesses. We’re excited for the coming year and hope that you will plan to join us at one (or more) of the following events.
- February 22-25 – Chocolate Boot Camp® – This popular education course moves to the east coast in 2016, providing a great foundation for working with chocolates. We accept a maximum of 25 students and, with five instructors; it provides a great student-to-teacher ratio and plenty of hands-on learning opportunities. Although the course is currently sold out, we will be accepting names for a waiting list.
- April 20-22 –Merchandising Essentials- Designed with the retail candy maker in mind, this course is aimed at equipping students with the tools needed to remain relevant in a competitive industry. Students will learn how to build a consistent brand image, create an effective promotion, assemble attractive gift baskets, manage engaging social media content and more.
- June 20-24 – Annual Convention & Industry Expo – We’re excited to be in Indianapolis, Indiana for our biggest event of the year. From a confectionery industry expo to quality education sessions and networking to behind-the-scenes tours, it’s an event you won’t want to miss!
- August 10-12 – Caramels, Toffees & Brittles – Dive into the science behind making coveted caramels, toffees and brittles. Topics covered include ingredients, processes, formulas and troubleshooting. Attendees will take home the knowledge and experience needed to add these products to their lineup or improve existing recipes.
- September 21-23 - Fall Regional Conference - Join RCI in the bustling coastal city of Vancouver, British Columbia. Attendees will take in the sights of this beautiful city while connecting with fellow candy makers and industry suppliers. Attendees can expect relevant education sessions, idea sharing through Candy Clinic and behind-the-scenes tours from some of the best candy makers in Canada.
Tags:
Annual Convention
Candy Making
Chocolate
Education
Events
Fall Regional
Membership
Merchandising
Networking
Spring Regional
Tours
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Posted By RCI,
Tuesday, December 22, 2015
Updated: Wednesday, April 29, 2020
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For many companies, this is the busiest time of the year. Likely you’ve been preparing (in one way or another) for the holiday season all year long and, at this point, you’re just holding your breath and bracing yourself for Valentine’s Day. In the midst of all the bustle, remind yourself why this is the greatest time of the year.
Here’s wishing you an abundance of peace, joy and love this holiday season! May you take time to enjoy all the little things that make the holidays so special!
Merry Christmas, sweet friends!
Tags:
Holidays
Membership
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Posted By RCI,
Tuesday, December 15, 2015
Updated: Wednesday, April 29, 2020
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Thanks to the evolution of technology and social media, advertising is everywhere. Aggressive advertisers have created an over-saturated world of ads in print, on television, the radio and especially online. We, as consumers, have also evolved to become more turned off by advertising, making it nearly impossible to get our attention.
That’s where content marketing comes into the picture. Although it has recently become a popular buzzword, the concept of content marketing has been around for over 100 years. The trouble with content marketing can be simply coming up with topics that aren’t perceived as “salesy,” but are relatable and interesting. Here’s one for your toolbox… customer success stories.
Not to be confused with testimonials, which can feel generic and contrived, customer success stories are weaved around a customer solving a problem using your product (e.g., finding the perfect corporate gift for clients) or an outstanding customer service experience. In some cases, customer success stories may require a little more leg work to find, but are more believable when sourced from individuals who shared their positive experience organically. By keeping a pulse on what people are saying about you online, or what's happening in your store, you can identify people who are doing interesting things with your products – a company that thanks clients with your chocolate bars emblazoned with their company logo, a bride who made a dessert tower with your truffles or a teenager who raises money to purchase a dozen boxes of chocolates to give senior citizens who live in the local nursing home. Seek these people out and ask them if they would be interested in filling out a questionnaire about your company. Their stories could prove to be a valuable asset to your brand.
Tags:
branding
Customer Service
Marketing
Social Media
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Posted By RCI,
Tuesday, December 8, 2015
Updated: Wednesday, April 29, 2020
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For candy makers and chocolatiers who produce fresh morsels of deliciousness every day, social media makes for a great, visual platform to communicate what makes your brand stand out. Interesting posts not only inform followers of that fresh batch of toffee now ready for purchase, but when used correctly can effectively drive home your point of difference (how your goods or services differ from the competition).
To identify your points of difference, first evaluate the strengths and weaknesses of your business, followed by those of your competition. According to AmericanExpress’s Open Forum, small businesses should assess the consumer’s perception of the following points: price, variety, features, benefits, quality, availability, convenience, customer service and your story (how, why or where you do business). This can be an activity practiced on your own, but would be best to include a group of trusted team members – as long as you can keep an open mind in the process.
After identifying the strengths and weaknesses of both your company and the competition, note areas of similarity. After crossing out the strengths you share with competitions, the strengths that stand apart become your points of difference. Your points of difference should be leveraged to create a consistent brand message which inspires brand loyalty by giving consumers a reason to purchase your product. A point of difference doesn’t always have to be spelled out, in fact, it shouldn’t be – that would get old quick. Everyone knows a picture speaks a thousand words, before posting a photo on Instagram or Facebook think about your points of difference and the message you want to communicate to your followers. If one of your points of difference is that you hand-dip chocolates, post photos of your staff in the act (always make sure they are following good manufacturing practices).
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You don't need to read their company history to know Birnn Chocolates
of Vermont uses fresh, heavy cream from local dairy cows in their truffles. |
As a wholesale supplier, you will not find RCI member, Birnn Chocolates of Vermont on Facebook. However, they do a great job of communicating one of their points of difference to their B2B clients, which is the fact that they use only fresh, heavy cream from Vermont cows for the ganache centers in their famous truffles. They even have a photo of brothers Jeff and Bill Birnn posed with those very Vermont cows on their website.
Tags:
Marketing
Social Media
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Posted By RCI,
Tuesday, December 1, 2015
Updated: Wednesday, April 29, 2020
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The science of candy making can be complicated, making it difficult to get answers to your questions online that are both relevant and accurate.
Did you know RCI offers an online forum for members, called List Serve, which is designed to connect with fellow candy makers and even suppliers who have the knowledge and experience to answer your questions? List Serve is also a great way to support fellow colleagues in the industry by responding to their questions.
If you’re considering purchasing a new piece of equipment or looking to do business with a new vendor, get recommendations from fellow members by creating a post on List Serve.
Not a member of RCI? Visit RetailConfectioners.org for more information on how to join.
Tags:
Candy Making
Chocolate Production
Forum
List Serve
Marketing
Merchandising
Owning a Business
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Posted By RCI,
Tuesday, November 24, 2015
Updated: Wednesday, April 29, 2020
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Thanksgiving is the time of year when we all take pause to give thanks to the people and things that bless and enrich our lives. For businesses, this often takes form in a variety of thinly veiled ploys to lure shoppers in the doors for a sale or an open house. Not that there is anything wrong with this, because it is also the one of time of the year when shoppers are most willing to spend money. However, unless you are practically giving away flat-screen TVs or have pyramid display of this year’s Tickle-Me Elmo crowding the aisles, chances are you’ve got a lot of competition just to get shoppers in the door on Black Friday.
The point is, although Thanksgiving is a nice reminder to thank the people who make an impact in our lives, it shouldn’t be the only time we recognize loyal patrons for their business or celebrate a winning staff before they run the marathon of holidays. Plus, consider what kind of lasting impression a sincere gesture of gratitude makes when the reason for the gesture is just because.
Before planning a New Year’s Eve gala for your staff or customer appreciation event next March, keep in mind even small gestures can make a big impact when they are sincere.
Help Scout, a web-based help desk that empowers businesses to deliver exceptional customer service, compiled 25 ways to show your appreciation to customers and your team. Some of their ideas ooze with creativity and others are fail-proof but often forgotten. Click here to see what they've come up with. Chances are you will find at least one idea (or a dozen) that you could apply to your business.
Tags:
Customer Appreciation
Customer Service
Ideas
Owning a Business
Thanksgiving
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Posted By RCI,
Tuesday, November 17, 2015
Updated: Wednesday, April 29, 2020
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In a day and age when most businesses rely on the internet for daily operations, many do not have a formal cyber security plan in place. Businesses that don’t protect themselves against cyber attacks risk paying a price that could ultimately cost them their business. According to research by Symantec and the National Cyber Security Alliance (NCSA), the average cyber attack cost small and mid-size businesses $188,242. Leading two-thirds of companies victimized by hackers to close their doors within six months of the attack.
According to the Federal Communications Commission (FCC), “as larger companies take steps to secure their systems, less secure small businesses are easier targets for cyber criminals.” If your business doesn’t have a formal cyber security plan in place, the FCC offers a free, comprehensive cyber security planning guide for small businesses with actionable items and helpful references to put a cyber security plan in place.
Tags:
Cyber Security
Owning a Business
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Posted By RCI,
Tuesday, November 10, 2015
Updated: Wednesday, April 29, 2020
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Everyone knows you aren’t supposed to feed your pets chocolate, but do you know what amounts and types of chocolate are more dangerous to our furry friends?
Chocolate contains a chemical compound called theobromine. This mild stimulant shares similarities with caffeine. Although harmless to humans, theobromine has a far more potent effect on cats and dogs. The average human would have to consume over 70 pounds of chocolate to experience the same lethal effects theobromine has on dogs and cats.
The effects of theobromine by cats and dogs can vary based on the amount and type of chocolate consumed. White and milk chocolate contain lower levels of theobromine, than darker chocolate. Unsweetened cocoa powder contains the highest percentage of theobromine. According to petmd.com, “8 ounces of milk chocolate may sicken a 50-pound dog, whereas a dog of the same size can be poisoned by as little as 1 ounce of baker’s chocolate.”
If you’ve heard that chocolate is harmful to dogs, most likely you’ve also heard tales of pets who got their paws on a pan of chocolate cookies or polished off a box of chocolates and “hey, they were fine!” Petmd.com offers an interactive chocolate toxicity meter for dog owners to enter in their dog’s weight as well as the type and amount of chocolate their pet consumed to determine toxicity levels. Even if a pet is not showing symptoms directly after consuming chocolate, it is important to keep a close watch on the animal and make an emergency veterinary visit if toxicity levels are considered moderate to severe.
During the holidays, when pet owners are likely to have chocolate within paws reach (e.g., chocolate chip cookies cooling on the counter or a box of chocolates under the Christmas tree), it may be a good time to remind customers to take precautions around their pets and offer safe, chocolate-free holiday treats for pet lovers shopping your store.
RCI member, Boehm’s Candies & Chocolates of Issaquah, WA offers 1.5-ounce dog treats dipped in peanut butter or white confectionery coating. These treats are safe for dogs and do not contain actual chocolate.
Give pet lovers a reason to shop in your store this holiday season by posting photos of your animal-friendly treats on social media. Even a small holiday-inspired display in your store will encourage visitors to include Fido in the holiday festivities.
Tags:
Chocolate
Merchandising
Specialty
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Posted By RCI,
Tuesday, November 3, 2015
Updated: Wednesday, April 29, 2020
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Just as it’s never too early to start reading to children, it’s never too early to teach them to appreciate the art of chocolate making. Giving your customers access to books that teach children about how chocolate and candy is made - in a language they can understand - is just the start to creating the next generation of consumers that know the difference between what’s on your shelf and the shelf at the convenience store down the street.
Here’s some recommended books to add to your shelves.
Candy Making for Kids is a creative and fun book full of easy-to-follow candy recipes for kids. From traditional favorites such as toffee and fudge to whimsical creations such as candy caterpillars and candy play-dough, kids of all ages will absolutely love these delicious and cute treats. Perfect for children’s parties, holiday parties, packaging up for friends, or simply enjoying at home, these recipe ideas are sure to become a family favorite!
When George and the man with the yellow hat stop to shop at a chocolate factory store, George becomes curious about how chocolates are made. Though he begins to follow the factory tour, George is soon off on his own to investigate.
How does a cocoa bean turn into tasty chocolate? Follow each step in the food production cycle—from planting cocoa trees to eating a sweet treat.
Bean to bar... to book! Join a charming little girl named Coco as she goes on a magical journey to discover how chocolate is made. Guided by the gentle, loving hand of her favorite chocolate maker, Coco learns the sweet secrets to confection perfection.
Tags:
Books
Chocolate
Education
gifts
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Posted By RCI,
Tuesday, October 27, 2015
Updated: Wednesday, April 29, 2020
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‘Tis the season for experimenting with flavors. Research has shown consumers are more open to trying new products and flavors seasonally. Familiarize yourself with this secret flavor weapon to ensure your flavors offer maximum impact that customers won’t soon forget!
Dating as far back to 350 BC, Aristotle first identified the two most basic tastes, sweet and bitter. Thanks to Aristotle and other inquisitive minds, most of us are familiar with the four basic tastes identified by the human palette; salty, sweet, bitter and sour. It’s only been since 2002 that umami has been identified as the fifth taste.
Umami makes a great partner with chocolate because it can balance the bitterness of cocoa and enhance sweetness. Often described as “savory,” “delicious,” “dimensional” and “mouthwatering,” the characteristics of umami are difficult for most of us to discern and even describe. However understanding how to harness the fifth flavor could unleash a secret weapon for chocolatiers.
At the very basic level, umami shares similar characteristics to salty and savory flavors, which can be found in hard cheeses, pickled vegetables and cured meats. Although even the most daring chocolatiers would have a difficult time incorporating many umami ingredients into a truffle, some ingredients are more versatile than others.
Cheese
Tiramisu and cheesecake are popular desserts made with fresh cheeses, however chocolate and parmesan are not unheard of. Take it from these daring cheese lovers for inspiration on how to make taste buds melt with desire for this flavor combination.
Black Truffles
The more obscure of the two “truffles” in the confectionery industry, the earthy flavor of a black truffle marries quite well with chocolate and nuts. The Mast Brothers of Brooklyn create their own blend of 74% cacao with Oregon black truffles and sea salt for their seasonal Black Truffle Chocolate Bar, available October through May.
Miso
Gearharts Fine Chocolates takes salted caramels to the next level by adding Japanese Miso and toasted sesame seeds to their caramels.
Bacon
The coveted bacon may already be gracing your shelves, but Sir Francis Bacon’s play on sweet and salty peanut brittle with umami-rich bacon is sure to leave bacon lovers drooling for more.
Sake
Sake is another source for umami flavor. It has been said that sake accentuates the taste of chocolate more so than fine wine. Xocolatti incorporates sake distilled from Thai-style rice into their ganache as a pleasantly surprising complement to the dark chocolate.
If incorporating these umami flavors into your product line puts you well beyond your comfort zone, start by simply adding a pinch of kosher salt to one of your current pieces for a little added umami zing. Note how it changes the flavor and share your experience.
Tags:
Bacon
Candy Making
Caramel
Chocolate
Creative Flavors
Peanut Brittle
Recipe
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