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Posted By RCI,
Tuesday, December 10, 2013
Updated: Thursday, April 30, 2020
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Did you know this Monday, December 16 is National Chocolate Covered Anything Day? This week’s tip is to get your customers’ creativity involved in celebrating this fun candy holiday.
- Social Media - Ask customers fun questions on Facebook and Twitter such as, “If you could cover anything in chocolate, what would it be?”
- In Store – Have a suggestion box in your store. Customers can suggest items for you to cover in chocolate. Then, on December 16 sell some of the items in your store as unique holiday gifts. You might get a new best seller suggested! (Note, be sure to include a disclaimer that any used suggestions won’t be credited to the person who provided the idea.)
- Website– If you’re able to easily implement sales on your website, have a one-day special on some or one of your best selling chocolate covered items. Be sure to use social media and email to let your customers know they should visit your website to celebrate this candy holiday on December 16!
Please share with us in the comments some of the fun or funky items you end up covering in chocolate to celebrate this fun holiday!
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Candy Holidays
Candy Making
Holidays
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Posted By RCI,
Tuesday, November 12, 2013
Updated: Thursday, April 30, 2020
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You’re busy sending out emails to your customer list but are you thinking about how the emails will be viewed depending on elements such as email service providers and screen size? This week’s tip is to take time to optimize your marketing emails for the images you are using.
Next, be sure your images are optimized for web. For example, check to be sure it has the right file size, type and format to avoid your receiver getting upload errors. Your email marketing service provider should provide the guidelines they recommend. For example, no larger than 350KB and no wider than 800 pixels wide is what is recommended by Constant Contact. Anything larger than that and they will likely automatically shrink the image for you which may result in loss of quality.
Additionally, remember that many email programs automatically block images until the receiver chooses to download them. Therefore, it is not recommended that every call to action be included in an image. Instead, utilize both images and text to tell your customers to “Order Online Now” or whatever it is you would like them to do in response to your email.
You are now ready to send effective email marketing messages using photos. If you have additional tips for email marketing, please leave them in the comments below!
Tags:
Marketing
Owning a Business
Photos
Social Media
Technology
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Posted By RCI,
Tuesday, July 9, 2013
Updated: Thursday, April 30, 2020
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When you send emails to customers, are you providing product specials, promos and coupons? If so, pay close attention to this week’s tip to choose one message with email marketing specials.
According to RCI partner Constant Contact, you should only provide one choice for ‘Click Here to Buy Now’ in your emails. Oftentimes, business owners create an email with multiple offers thinking that the more offers available, the higher the likelihood that the reader will select one. However, in research by Constant Contact, they found that response rate is much higher from readers when they don't have as many choices to select from.
Therefore, when crafting your marketing emails, select one message you would like to convey. For example, if you are aiming to promote your ice cream, make the entire email about ice cream. Consider including customer comments, tips for ice cream toppings and inclusions, links to order online and one special promotion. Be sure to include great pictures but bear in mind that some email providers automatically block images so test that the email message is conveyed even if images are not displayed. Make the promotion or special very clear by providing the link multiple times once within the email.
If you are using an email provider such as Constant Contact, you will be able to immediately see the response from your readers. Monitor statistics such as how many people opened your email and even see exactly which links were clicked on most by readers. Of course, the loudest statistic will be the number of promotions or specials purchased through the links within the email.
Not an RCI member? Join today and receive member benefits, including a discount with Constant Contact
Check out additional email marketing tips on the RCI blog! Tips include Welcome Your Email Subscribers, Five Ways to Grow Your Email Marketing List, Create Customer Value in Your Email Marketing
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Holidays
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Posted By RCI,
Tuesday, April 9, 2013
Updated: Thursday, April 30, 2020
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Pictures speak a thousand words, right? Then, why is it that we visit hundreds of retail candy maker websites each year that either have no photos of their products, or they have low-quality, un-appetizing photos? By not having beautiful photos for your customers (and potential customers) to view, you may be missing out on countless sales opportunities. Yet, provide appetizing photos on your website, and those who land there won’t be able to say no to the sweet temptation.
Do remember that more often than not, your smart phone or home digital camera is not going to provide the correct lighting, resolution and quality you need for your marketing materials. You need a professional. We understand that professional photography is not exactly cheap. That’s why this post is titled 5 Reasons to Invest in Product Photos. A professional photographer understands aspects such as lighting, space, etc.
If you’re thinking, “Where will I use these photos besides my website?” we’ve got you covered. Here are five great uses for excellent product photos:
- Website – online store, homepage, background
- Print Marketing Collateral – brochures, business cards, catalogues
- Facebook (social media) - cover image, photo albums, posts
- Store Décor – enlarged and framed pictures, photo canvases (possibilities are limitless!)
- Industry Publications – illustrations for articles (They will give your company credit thus building your brand.)
So, grab some of your best-looking product and find a photographer. If you use them wisely, we believe you’ll see a great return on investment in no time.
P.S. Have you made plans yet to join RCI and fellow confectioners in Cincinnati this June? The RCI Annual Convention & Industry Expo is the place for industry collaboration and idea-sharing. Meet your suppliers face-to-face at the free Industry Expo and then receive education and gather ideas at the convention. Find all the details at retailconfectioners.org/annual. Hurry - early-bird registration ends May 24!
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Marketing
Merchandising
Owning a Business
Photos
Social Media
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Posted By RCI,
Tuesday, March 26, 2013
Updated: Thursday, April 30, 2020
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Next Monday April 1 is April Fool’s Day. That means you have six more days to plan a creative way to celebrate this fun holiday in your store and create a marketing buzz at the same time. Why not play a few April Fool’s Day jokes on your customers, or help them play one on their friends and family. One of many ideas may be to create a “zero calorie chocolate box” promotion that will just be available on April Fool’s Day. Then, the box could be empty (zero calories, of course!) but contain a coupon for your store along with information about the health benefits of chocolate. You could promote via social media leading up the day that you’re going to have a big product reveal.
Get inspired by reading what some large companies such as Google and Burger King have done over the years to create a buzz around April Fool’s Day:
As you plan your fun prank, be careful not to confuse or frustrate your customers but to make it enjoyable for everyone involved and something they’d want to share with others (which spreads the word about your store). Be sure to leave us a comment below to share your fun ideas and let us know how they work out!
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Holidays
Marketing
Merchandising
Owning a Business
Seasonal
Social Media
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Posted By RCI,
Tuesday, March 19, 2013
Updated: Thursday, April 30, 2020
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Looking for an inexpensive way to promote a special event or sale? Consider creating a postcard or a business card-size advertisement to help promote it. You can even print it high gloss to really make your product images stand out. What will you do with these cards to help spread the word?
1. Insert them in your retail shopping bags to alert customers of upcoming sales.
2. Share them with fellow businesses in your area to display near their registers.
3. Carry them in your car/purse/pocket just like you do your ‘normal’ business cards.
Here are some great websites to get started for low-cost printing:
For each of the websites above, you’ll want to have print-ready files from your designer prepared to upload. Be sure to incorporate your brand colors and feel plus beautiful pictures of your products. Also, include your store contact information, website and social media handles (Facebook, Twitter, etc.). Now, time to come up with a special promotion so you can get started!
P.S. Happy National Chocolate Caramel Day!!
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Marketing
Merchandising
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Posted By RCI,
Tuesday, February 12, 2013
Updated: Thursday, April 30, 2020
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What do your email subscribers receive when they sign up? Is it a standard non-customized message saying “Thanks for signing up? This week’s tip is to take the time to customize a welcome message to remind them why they signed up for your emails in the first place.
After someone signs up for your emails, most email marketing programs have a standard welcome message that can be customized. Take a moment to thank them for signing up, inviting them to connect with you on social media (Facebook, etc.) and including an email coupon. By including a coupon, you’re reminding them that being a subscriber to your email list has value. Have the instructions say to print the email as the coupon and that it expires 30 days from the date it was emailed. By including an expiration date, they will be motivated to return to your store.
RCI Members: Still need to start your email marketing campaign? As a member, you receive a discount for Constant Contact email marketing. For details, visit the RCI website click on Member Programs under the Member Resources tab when signed in as a member.
Tags:
Customer Service
Marketing
Owning a Business
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Posted By RCI,
Tuesday, September 11, 2012
Updated: Thursday, April 30, 2020
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A few weeks ago we shared tips for incorporating fall flavors into your mix. One of the most-loved fall flavors is pumpkin. This week our tip is to think outside of the box for incorporating this flavor. Actually, we want you to think inside the box, or pumpkin in this case, and use pumpkin seeds in your product mix.
We know there are lots of ways to incorporate pumpkin seeds but here are just a few to get your creative juices flowing:
· Top your chocolate bark with pumpkin seeds. For the sweet and salty flavor we all love, first salt your seeds before putting them on the bark.
· Create a trail mix using pumpkin seeds, dried fruit and chocolate chips.
· Mix pumpkin seeds into your brittle for an added crunch. (This idea was shared at a recent Candy Clinic idea-sharing session. RCI members may watch Candy Clinic videos on the member side of the RCI website under ‘Past Education Sessions’.)
· Candied pumpkin seeds add just enough sweetness to not overwhelm the great flavor of the seeds. You can find a variety of candied pumpkin recipes by doing a quick internet search.
If you have other great ideas for incorporating pumpkin seeds into your product mix, we’d love to hear it!
Tags:
Candy Making
Marketing
Merchandising
Seasonal
Social Media
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Posted By RCI,
Tuesday, September 4, 2012
Updated: Thursday, April 30, 2020
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One of our very favorite candy holidays is just around the corner. Do you know what it is? International Chocolate Day, of course! This sweet holiday is next Thursday, September 13 and this week’s tip is to help your customers celebrate!
Making a big deal about this holiday in a variety of ways will create excitement and hopefully get a few new customers in your store. Here are just a few ideas we’ve gathered to get you started. Have fun with it! And an early Happy International Chocolate Day to you!
- Use your social media outlets (Facebook, Twitter, etc.) to provide fun facts about chocolate throughout the day. For example, who marketed the first box of chocolate candies (Cadbury) or what year was the first known European encounter with cacao (1500 – Christopher Columbus). To help get customers in your store, consider a free piece of chocolate for anyone who comes into the store with the correct answer to your questions.
- Pitch a story to your local media with a press release about International Chocolate Day and how your store is celebrating it. Use some of the trivia facts from the tip above to illustrate that you and your staff are knowledgeable about this subject. Don’t forget to include radio on your list of media!
- If you don’t already give free samples in your store, consider providing free samples of chocolate – and don’t forget to let everyone know you’re doing it through your social media and email outlets.
- Email campaigns are great for special holidays. Consider sending out an email on Wednesday to remind customers to come in on Thursday for the great special you’re going to have to celebrate International Chocolate Day.
- A few days leading up to Thursday, post yard signs around your store or on the street leading up to it that say “Celebrate International Chocolate Day With ABC Store This Thursday!”. Of course, if you don’t own the building or area where you are located, this tip is dependent upon possible restrictions in your lease so check your agreement first.
If you have other ideas for how you celebrate this holiday, please share them in the comments below!
P.S. RCI will be exhibiting at the Philadelphia NationalCandy Gift & Gourmet Show this weekend. Stop by booth #332 to say hello and learn more about RCI membership and events.
Tags:
Holidays
Marketing
Merchandising
Owning a Business
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Posted By RCI,
Tuesday, August 14, 2012
Updated: Monday, May 4, 2020
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Has one of your Facebook strategies for your business been to grow sales? If so, we hope these tips help you meet that goal!
- Share Specials That Are Just for Facebook Fans
For holidays or even just fun days, post specials with fun keywords that fans can redeem in your store. For example, for Talk Like a Pirate Day on September 19, promote sales by creating a special they’ll receive in store if they use the words “Arrrrgh” or “Ahoy” in a sentence. Then, only promote this special on Facebook to draw your fans into your store. Be sure to specify any limits, etc. associated with the special.
- Encourage Sharing
How many Facebook likes do you have? If you’re aiming for a certain goal number, let your fans know and encourage them to invite their friends to like your Facebook page. You could even provide a coupon prize for the xxth like along with the person who invited them to like your page. By increasing your likes you will be expanding your reach and with the coupon you will be drawing them into your store.
- Use Pictures to Entice Appetite (and Sales)
As chocolate and candy makers, you have a great opportunity to entice appetites for your treats by using images. Research has confirmed that food images can stimulate the “crave” part of the brain which could entice them to visit your store (in person or online) to purchase your products. Take advantage of this by posting beautiful pictures of your products to remind your fans why they should visit your store. Pay attention to the quality of your photos before posting them – if you don’t think they look beautiful and enticing, your potential customers probably won’t think so either and won’t be encouraged to pay your store a visit. If you need high quality photos, consider asking your suppliers if they have product photos you can use to promote sales in your store.
If you have more tips to increase sales, please share them with our blog community and post them below!
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Marketing
Merchandising
Owning a Business
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