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Throwback Tip #103: Remind Employees of the Value of Customer Service
Posted By RCI, Tuesday, July 26, 2016
Updated: Wednesday, April 29, 2020

No matter what time of year it is, it’s imperative that every guest has a great experience each time they enter your store. Creating a welcoming and pleasant guest experience will increase the likelihood that customers will return and tell their friends about their great experience. That’s why this week’s tip is to remind your associates of the importance and value of great customer service. Below are a few items from a 2012 blog tip about customer service  to consider reviewing with your employees:
 
  • Don’t just greet customers – greet them with a smile.
  • Thank customers for their business and invite them to come back again.
  • Be proactive – go to the customer in the store to offer assistance.
  • Ask customers who call the store if they may be placed on hold rather than assuming and saying, “hold, please.”
By providing exceptional customer service, you just may turn that customer who walked in by chance into a new regular who visits your store for treats throughout the year.
 
Stay connected with RCI through Facebook for more tips and inspiration dedicated to the retail candy maker. Not a member? Click here to learn how RCI can help you build your sweet business.

Tags:  Customer Service  Marketing  Owning a Business 

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