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2015 Fall Education
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Offering Exceptional Customer Service
Presenters: Liza Gerry and Valerie Marshall, L.L. Bean, Inc.

Maine-based company, L.L. Bean, is widely-known for their exceptional customer service. Become familiar with the overall goals and strategies of their customer service division and understand how their service philosophy translates to everyday actions and tips. 

Liza Gerry and Valerie Marshall have worked at L.L. Bean, Inc. for most of their careers. With over 20 years of leading, coaching, managing, and most importantly, real-life service experiences, their perspectives of service as a cultural attribute helps differentiate L.L. Bean from other companies.

Online Brand Protection
Presenters: Jonathan B. Huntington and Alfred C. Frawley, Eaton Peabody, P.A.

You’ve worked hard to build a strong brand and company reputation. Arm yourself with the knowledge to protect your brand by understanding marks and uses for your brand, recognizing impermissible uses and assessing domain name value of your brand.

Jon Huntington's practice is focused on intellectual property representing individuals 
and businesses engaged in general commerce and many creative and artistic enterprises. He is 
widely experienced in trademark and copyright law in the U.S., China and the European Union.

Fred Frawley's practice is focused on privacy law, intellectual property and technology law. Fred has been recognized for IP litigation in Chambers and Partners USA and in Best Lawyers of America. Additionally, Fred is a Certified Privacy Information Manager (CIPM).


Building and Selling a Successful Business
Presenters: Andy Charles, Former Owner of Haven's Candies
                  Erin Collins, Haven's Candies

This education session goes full circle when it comes to selling a business. Starting with steps to build a business in anticipation of selling and ending with ownership transition. Gain insight on the key elements of selling, the sale process and more.

Andy Charles studied engineering and then joined the Navy submarine service. He later worked in manufacturing management before purchasing Haven's Candies in 2001. Andy sold
Haven's Candies to Erin Collins in 2014, and is currently working to figure out the next steps in his life.

Erin Collins is the President of Haven's Candies. She and her family purchased the company in September 2014. Prior to purchasing Haven's, Erin worked in the financial services industry. Erin earned her Bachelor of Science in Finance from Bentley University in 2000.

Why Lean Manufacturing?
Presenter: Bill Whittier, Maine Manufacturing Extension Partnership

Interested in increasing profits, saving time and money and retaining jobs? Learn how lean manufacturing principles can rapidly impact your business by identifying the “eight wastes” present in all processes, understanding the cash-to-cash cycle and how to complete a spaghetti diagram.

Bill Whittier is a veteran operations manager with over twenty-five years of experience in process and quality improvement. Since joining Maine MEP in 2010, he has used his experience in Lean Manufacturing, Six Sigma, and Systematic Layout Planning to help guide several small and medium-sized Maine companies to establish or enhance their Continuous Improvement efforts. Bill's passion lies in helping companies develop their most important resource - their employees.

  Candy Clinic & Kettle Talk
RCI Member Only Sessions 

Candy Clinic is an idea-sharing session during which retail candy makers show some of their best ideas, from product and packaging innovations to new holiday creations. 
Kettle Talk provides members an open discussion group to ask questions about chocolate techniques, production, labeling and more.