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2016 Fall Education
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Creating & Maintaining a Successful Corporate Culture
Peter Higgins, Purdys ChocolatierPresenter: Peter Higgins, Purdys Chocolatier

All companies have cultures whether or not you proactively try to create and build your own unique culture. This discussion will talk about how establishing values and creating a unique culture can be a key part of the success of your business. Attendees will learn how values can be a competitive advantage and the methodology for establishing those values.

Peter Higgins is the President and Chocolate Scientist at Purdys Chocolatier. Peter joined Purdys in 1998 as a plant supervisor overseeing the production of various signature chocolates, such as Purdys' famed Hedgehogs and delicious Sweet Georgia Browns. Peter's passion for chocolate and knowledge of food manufacturing led to his advancement in the company. In 2015, Purdys was named one of Canada's 10 Most Admired Corporate Cultures.

Communication Styles - Creating Connections
Presenter: Carolyn Stern, Carolyn Stern & Associates Inc.

Treating others as you want to be treated isn't necessarily the best practice when it comes to communication styles as it assumes everyone is just like you. In this fun and engaging one-hour workshop, Carolyn provides you with the tools and techniques to better understand your communication style, those of others and how to flex your style to ensure your message is communicated effectively.

Carolyn Stern specializes in helping professionals get unstuck, maximize their potential and achieve more. She is a successful entrepreneur, self-development professional, author, university professor, corporate trainer coach, as well as a Certified Emotional Intelligence Facilitator/Instructor.

Manufacturing - Ways to Begin Using Automation
Presenter: Jim Pritchard, Purdys Chocolatier

Automation can offset rising labor and material costs and improve the profitability of a business. Attendees will learn how to identify manufacturing processes as potential automation opportunities and where to search for resources that can assist in the development of projects. An example of how a specific automation project was conceived and developed will be presented.

Jim joined Purdys in 2009 as the Vice President for Chocolate Operations bringing with him over 35 years of experience. He has held positions in manufacturing and operations specifically 30 years with Kraft Foods in various roles and was involved in the design and implementation of many automation projects.

Creating an Amazing Guest Experience
Presenter: Jeffery R. Smith, Peterbrooke Chocolatier

Customers are the lifeblood of your business. It is not always easy to win new business which is why creating an amazing experience for guests is so important. Attendees will learn to analyze current guest service levels, create an environment where "the guest is always right," and use the five senses in four-walls marketing.

Candy Clinic & Kettle Talk
RCI Member Only Sessions 

Candy Clinic is an idea-sharing session during which retail candy makers show some of their best ideas, from product and packaging innovations to new holiday creations. 
Kettle Talk provides members an open discussion group to ask questions about chocolate techniques, production, labeling and more.